Mohd Shoaib

Professional Summary

IT Help Desk Professional offering over a decade of technical support across diverse operating systems including Windows, Linux, and mac OS. Adept at managing network security, system administration, and comprehensive troubleshooting to minimize downtime and improve user experience. Demonstrated success in maintaining high operational performance and customer satisfaction.

Work Experience

IT Officer (Part-time)November 2025 — Present

Grand WolfCairo, Egypt

Directing technical operations and security infrastructure, maintaining 99.9% system uptime through proactive monitoring and maintenance.
Supporting and maintaining IT infrastructure across 5 regional offices, managing over 200 endpoints.
Enforcing security controls for 150+ mobile and desktop devices, reducing asset loss and unauthorized access by 95%.
Delivering advanced technical support to end users, ensuring minimal business disruption and high user satisfaction.

IT Technical Support ManagerJanuary 2019 — January 2024

AGI InstituteLucknow, India

Led IT support operations and supervised a team of 4 technicians, resolving 50+ support tickets per week.
Administered Active Directory, Office 365, and VPN environments for 500+ users, achieving a 98% SLA compliance rate.
Formulated and executed backup and disaster recovery solutions, reducing potential data loss risk by 40%.
Streamlined IT procurement processes, reducing annual operational costs by 15%.

Hardware TechnicianJanuary 2016 — December 2018

AGI InstituteLucknow, India

Supplied hardware support and lifecycle maintenance for 100+ workstations.
Diagnosed and resolved server and client hardware issues with a 95% first-visit fix rate.
Controlled inventory of computer hardware and peripherals to ensure timely replacement and minimal downtime.
Assisted in network cabling and server room upgrades, improving network speed and reliability.

Education

Basic Arabic LanguageSeptember 2024 — Present

Markaz Tatweer (Al-Azhar)Cairo, Egypt

Bachelor of Computer Applications (BCA) – IncompleteApril 2022 — June 2024

IGNOULucknow, India

Intermediate DegreeApril 2020 — March 2022

Modern Standard Intermediate CollegeLucknow, India

High School DiplomaApril 2018 — March 2020

Lucknow Christian CollegeLucknow, India

Technical Projects

Finn TV - IPTV InfrastructureOctober 2025 — Present

Full Stack DeveloperRemote

Architected and deployed an IPTV streaming infrastructure handling 10,000+ daily active requests.
Used PHP, Python, Docker, and NGINX to ensure scalability and reliability.
Integrated monitoring tools to track server health, reducing downtime by 40%.
Applied security measures to protect streaming content and user data.

Finn ERP - Enterprise Management SystemOctober 2025 — Present

Frontend DeveloperRemote

Engineered a full-featured ERP system using React, Firebase, and Tailwind CSS.
Automated reporting workflows, reducing manual processing time by 40%.
Crafted a responsive and user-friendly interface to improve adoption and usability.
Integrated real-time data synchronization across system modules.

Finn Invoice - Billing SystemOctober 2025 — Present

Frontend DeveloperRemote

Built a billing and invoicing system using HTML, CSS, and JavaScript with 100% invoice accuracy.
Applied validation rules to prevent data entry errors and billing disputes.
Enhanced performance for fast load times with large datasets.
Created dashboards for invoice tracking and payment history visibility.

Custom Android System OptimizationDecember 2022 — June 2024

System DeveloperRemote

Fine-tuned Android kernel parameters using C++, Java, and Shell Scripting, improving battery life by 20%.
Analyzed system logs to enhance memory management and process scheduling.
Collaborated with the open-source community to test and validate system patches.
Released custom ROMs and kernels used by 5,000+ users.

FrippeTex Web ApplicationPresent

Full Stack Developerfrippetex.co.uk

Developed and deployed a responsive web application for FrippeTex.

HumaniTex Web ApplicationPresent

Full Stack Developerhumanitex.org

Developed and deployed a responsive web application for HumaniTex.

Professional Summary

Work Experience

Education

Technical Projects

Core Skills

Languages